FAQs
How can I place an order?
- To place an order, simply browse our collection and click on the desired item. Add it to your cart and proceed to checkout. Follow the prompts to provide your shipping and payment information, and confirm your order.
What payment methods do you accept?
- We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer secure payment options through PayPal and Apple Pay.
Do you offer international shipping?
- Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to check if we deliver to your location.
What is your return policy?
- We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. Please refer to our Returns and Refunds Policy for detailed instructions.
How do I care for my jewellery?
- Proper care can help maintain the beauty and longevity of your jewellery. We recommend avoiding exposure to harsh chemicals, perfumes, and excessive moisture. When not in use, store your jewellery in a clean, dry place, preferably in a jewellery box or pouch.
Can I track my order?
- Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
Do you offer gift wrapping services?
- Yes, we offer complimentary gift wrapping for all orders, just let us know and we will arrange it for you!
How can I contact customer support?
- If you have any questions or need assistance, our customer support team is here to help. You can reach us through our Contact Us page, where you can submit a message or find our contact information.