Returns and Refunds Policy

At La Vinca, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your jewellery item, we offer a hassle-free returns and refunds policy. Please review the following guidelines:

1. Eligibility for Returns:
- You may initiate a return within 30 days from the date of delivery.
- The item must be in its original condition, unworn, and free from any damage or alteration.
- Personalized or custom-made jewelry items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process:
- To initiate a return, please contact our customer support team within the specified timeframe.
- Our team will guide you through the return process and provide you with any support you need.
- Please ensure that the item is securely packaged and include all original packaging, certificates, and accessories.
- We recommend using a trackable shipping method to return the item to us.

3. Refunds:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued in the original form of payment used during the purchase.
- Please note that shipping fees and any applicable taxes or duties are non-refundable.
- The refund processing time may vary depending on your payment provider, but we strive to process refunds promptly.

4. Exchanges:
- If you wish to exchange your jewellery item for a different size, style, or design, please contact our customer support team.
- Our team will assist you in finding the right replacement and guide you through the exchange process.

5. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- We will arrange for the return of the item and provide a replacement or issue a full refund, including any applicable shipping fees.

Please note that this Returns and Refunds Policy applies to online purchases made through our website. 

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We are here to ensure your satisfaction and make your shopping experience with us enjoyable.